What Is the Customer Charge on My Utility Bill?

Thu, 28 May 2026 00:00:00 +0000

Every month, regardless of whether you used 200 kWh or 2,000 kWh, your utility bill includes a “customer charge” (also called a service charge, basic service charge, or customer facility charge). This fixed fee appears on your bill before any energy usage is calculated. It typically ranges from $8 to $30 per month for residential customers depending on your utility and state. For many low-usage households, this charge represents a significant portion of the total bill—and it’s been rising steadily. Here’s what you’re actually paying for.

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What Is the Customer Charge on My Utility Bill?